Kidzos Return Policy

Return Policy:

At Kidzos, we are committed to ensuring our customers’ complete satisfaction with our products. If you encounter any issues with the product you received, we are here to provide flexible and quick solutions for returns in the following cases:

• If the wrong product was sent.

• If the product is defective or damaged during shipping.

• If the product is used or does not match the description.

We understand the importance of providing convenience for consumers, and we are committed to offering a smooth and quick return experience. If you are not satisfied with your product, do not hesitate to contact us, and we will help resolve the issue as quickly as possible.

Return Conditions:

Customers can request a return if the product is in its original condition, unused, and with full packaging.

A return request must be submitted within 7 to 14 days from the date of receipt.

If the product is received in good condition but you decide to exchange it or find it unsuitable, please adhere to these conditions to ensure a smooth and quick return process.

Guidelines to Speed Up the Return Process:

• Take a clear photo of the product upon arrival.

• Avoid opening or using the product if there is an issue or defect.

• Keep the purchase receipt or proof of purchase.

• Contact customer service on the same day of receiving the product to speed up processing. This will expedite the return verification process and ensure a faster response.

Return Process:

• Contact customer service via WhatsApp: WhatsApp Link.

• Provide your order number to expedite the process.

• After verifying the information, if you are eligible for a return, you will receive a full refund without shipping fees.

Ways to Contact Customer Service:

• Email: orders@kidzoseg.com

• Messenger: Messenger Link

• WhatsApp: +20 10 24466447

• Phone: +20 10 24466447

Important Notes:

• Please make sure to follow all steps to ensure a smooth and quick return experience.

• We are here to support you at any time, so do not hesitate to contact us with any inquiries regarding returns or products.

• If the return guidelines are not followed, the return request may be rejected.

At Kidzos, we guarantee you a safe and comfortable shopping experience. Just contact us if you need assistance, and we will be available around the clock to ensure your comfort and satisfaction.